Return & Exchange Policy for Fashion Moot
At Fashion Moot, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we are happy to assist with returns or exchanges. Please review our policy below for details.
Return Policy
Eligibility for Returns
•Items must be returned within 30 days of the delivery date.
•Items must be:
•Unworn, unwashed, and in their original condition.
•Packaged in the original packaging with all tags and labels intact.
•A proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items
•Final sale items, including clearance or discounted products.
•Custom-made or tailored suits.
•Items that have been altered, damaged, or show signs of wear.
Exchange Policy
Eligibility for Exchanges
•Exchanges are allowed for:
•A different size or color of the same item.
•Replacement for defective or incorrect items received.
Exchange Process
1.Initiate the Exchange: Contact us at [email protected] with your order details.
2.Ship the Item: Return the item using the instructions provided by our team.
3.Receive the Replacement: Once we receive and inspect the returned item, your exchange will be processed, subject to availability.
How to Return or Exchange an Item
Step 1: Contact Us
•Email us at [email protected] or call +1 (323) 936-6154 to request a return or exchange authorization.
Step 2: Prepare the Package
•Ensure the item is securely packaged in its original packaging to prevent damage during transit.
Step 3: Ship Your Item
•Use the return shipping label provided by us or a shipping method of your choice. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds
•Refunds will be processed to the original payment method used at the time of purchase.
•Processing Time: Refunds are typically issued within 5-7 business days of receiving the returned item.
•Shipping Charges: Original shipping fees are non-refundable unless the return is due to an error on our part.
Defective or Incorrect Items
If you receive an incorrect or defective item:
•Notify us within 7 days of delivery at [email protected] or call +1 (323) 936-6154.
•Provide a detailed description and photos of the issue.
•We will cover the cost of return shipping and provide a replacement or full refund.
Important Notes
•Items that do not meet the return or exchange eligibility criteria will be returned to the customer.
•Allow up to 10 business days for us to process your return or exchange after receiving the item.
Contact Information
For questions or assistance with your return or exchange, please contact us:
Fashion Moot
6251 Sawyer Loop Rd, Sarasota, FL 34238 USA
Phone: +1 (323) 936-6154
Email: [email protected]
Thank you for choosing Fashion Moot. We are dedicated to ensuring a smooth and satisfying shopping experience for our customers.